Tuesday, 11:40 PM. Ravi’s father is being admitted.
The next 36 hours decide whether Ravi renews, and what he tells everyone he knows.
In short: claims management software digitizes intimation, documents, cashless pre-authorization and settlement tracking. DeployIT gives customers and distributors real-time visibility, moving health claims up to 40% faster.
The same claim, from both sides
11:42 PM
Intimation
Ravi sees
Ravi taps “File a claim” on the branded app and picks the hospital from the network list.
Your team sees
A case is auto-created with policy, sum insured and PED context attached. No midnight phone call.
11:55 PM
Pre-auth raised
Ravi sees
Ravi sees “Pre-auth sent to insurer. ETA 2 hrs.”
Your team sees
The request syncs to the TPA (one of 15+ connected); the escalation timer is armed.
1:30 AM
Approved
Ravi sees
“₹1.8L approved. Show this code at the desk.” The family sleeps.
Your team sees
SLA met, nothing to do. That is the point.
Day 2, 4 PM
Enhancement
Ravi sees
Surgery costs rise. Ravi taps “request enhancement” and uploads the revised estimate; OCR validates it.
Your team sees
A deficiency alert flags a missing page before the TPA does. 55% fewer deficiency cycles.
Day 4
Discharge
Ravi sees
Ravi settles only the non-covered ₹9,000.
Your team sees
The claim auto-closes; the outcome is logged to the client 360.
Day 305
The payoff
Ravi sees
The renewal notice arrives. Ravi doesn’t shop around.
Your team sees
Claim-journey NPS on DeployIT: 62.
And when it isn’t cashless
Bill capture by photo. Query management in-app. Settlement tracking all the way to the bank account. Same visibility, reimbursement route.
Why distributors own the claim experience
Insurers adjudicate claims, but customers blame (or credit) whoever sold the policy. India’s health insurers cover 58.2 crore lives (IRDAI FY25); the distributors who differentiate on claim experience win the renewals.
Claims visibility is why our clients’ renewal books outperform by 12 points.
The ops cockpit
Every in-flight claim across every insurer in one queue.
- SLA breach flags
- Cases at risk surface before the breach, not after.
- TPA-wise TATs
- Turnaround per TPA, side by side, over time.
- Escalation owners
- Every stuck case has a name and a deadline attached.
Built for banca service desks and broker claims teams alike, on top of 15+ TPA integrations. Group health claims add member-level tracking; see group health insurance.
What the claim journey looks like end to end
From the midnight intimation to the settlement landing in the bank account, every step is digitized and visible to the customer and your team at once.
Digital intimation
Customers file a claim in the branded app and pick the hospital, while OCR reads the uploaded documents and attaches policy and PED context to a fresh case.
Cashless pre-auth
Pre-auth requests sync to the right TPA across 15+ connected networks, with escalation timers armed so SLAs are met without a midnight phone call.
Live status tracking
Both sides watch the same clock as the claim moves through intimation, approval and discharge, with at-risk cases triaged before they breach.
Endorsements built in
Mid-stay enhancements and deficiency alerts are handled in-app, with revised estimates validated and missing pages flagged before the TPA pushes back.
Frequently asked questions
Does DeployIT settle claims?
No. Insurers and TPAs adjudicate. We orchestrate the journey, documents and visibility around them.
How many TPAs are connected?
15+, plus insurer in-house teams.
Group health member claims?
Yes. Member-level tracking with an HR escalation dashboard.
Motor and life claims?
Supported with configurable claim types; health is the deepest workflow.
Every claim is someone's worst week. Make it your best moment.
Walk through Ravi's claim live, from intimation to settlement.